Retail & E-Commerce
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Retail, Wholesale & E-Commerce
Retail, Wholesale, and E-Commerce businesses deal with fast-moving transactions, stock variations, and customer interactions across multiple channels. Techinaut’s Zento CRM supports these industries with seamless sales tracking, order management, inventory visibility, and customer handling while optimizing operations at every level.
Retail, Wholesale, and E-Commerce businesses deal with fast-moving transactions, stock variations, and customer interactions across multiple channels. Techinaut’s Zento CRM supports these industries with seamless sales tracking, order management, inventory visibility, and customer handling while optimizing operations at every level.
E-commerce Brands
We help e-commerce brands manage product catalogs, orders, payments, shipping, and customer issues in one system. Automated tracking improves delivery reliability. Customer history enables better support, repeat purchases, and personalized deals. Integration with marketplaces, couriers, and payment gateways ensures smooth business execution and rapid scale-up across multiple online channels.
Retail Shops
Retail shops gain centralized inventory, barcode billing, and customer loyalty tracking through Zento CRM. Our solutions automate stock alerts, prevent shortages, and support daily sales reporting. Staff performance tracking and targeted marketing help increase footfall and repeat business. The system ensures transparency in pricing, purchase history, and vendor management.
Supermarkets
Supermarkets require accurate stock control, quick checkout, and strong supplier coordination. We enable automated replenishment, product category management, expiry monitoring, and multi-counter billing. CRM-based offers, membership programs, and coupon automation drive higher revenue. Real-time analytics support price updates, margin control, and smarter procurement decisions across multiple locations.
Hypermarkets
Hypermarkets operate multiple departments and large inventories. We centralize procurement, warehouse movement, retail counters, and customer policies. Advanced insights help maintain stock rotation, profitable pricing, and faster order fulfillment. Loyalty features enable customer retention, while digital visibility supports promotions and seasonal sale planning. Multi-branch management stays fully organized.
Department Stores
We streamline category-wise product tracking, vendor billing, discount management, and brand-wise stock status. Point-of-sale automation speeds up checkout while CRM ensures accurate refunds and customer credit handling. Promotional campaigns and targeted offers boost sales across departments. Managers receive detailed sales dashboards for performance improvement and operational decisions.
Grocery Delivery Startups
Our CRM supports hyperlocal delivery, rider assignment, stock freshness, and real-time order updates. Integrated payment tracking and customer feedback enhance service satisfaction. Automated catalog management helps maintain availability for fast-moving essentials. Analytics optimize delivery zones and pricing, helping startups scale with lower operational complexity and improved profitability.
Electronics Stores
Electronics retail requires warranty tracking, product specifications, and high-value billing accuracy. We provide item serialization, AMC reminders, EMI management, and accessory cross-selling automation. Centralized customer records enable faster service responses. Inventory alerts maintain stock balance across fast-moving models and prevent expensive dead stock issues efficiently.
Apparel & Fashion Boutiques
Fashion retail benefits from size-color matrix billing, season-wise stock rotation, and catalog image support. CRM reminders help drive repeat visits through loyalty rewards. Style-wise sales reports guide purchasing decisions. Digital presence and promotions improve brand reach. Our solutions support both in-store selections and online order management seamlessly.
Footwear Stores
Footwear stores rely on accurate stock of styles, colors, and sizes. We enable faster billing, exchange management, and customer service with centralized product records. Seasonal demand tracking supports planned procurement. Customer insights encourage membership renewals and targeted campaigns. The platform also assists in managing warranties and in-store engagement.
Jewelry Retailers
Jewelry stores require secure billing, karat certification, and valuation tracking. We provide barcode-based product management, hallmark documentation, and installment purchase records. Customer profiling supports premium service and repeat orders. Real-time pricing updates help maintain transparency. CRM-driven appointment booking strengthens sales conversions for high-value purchases.
Furniture Outlets
Furniture retailers need customization tracking, delivery scheduling, and multi-warehouse coordination. CRM ensures timely installation and post-sale services. Quote management supports package-based sales. Digital catalogs simplify customer choices. Automated reminders improve follow-ups with corporate and residential buyers. Stock planning improves margins by reducing bulky unsold inventory.
Mobile Phone Stores
Mobile stores gain IMEI-based tracking, activation record management, and fast payment handling. CRM supports warranty claims and extended service plans. Accessory cross-selling improves revenue per customer. Automated promotional messaging drives footfall during product launches. Inventory dashboards ensure models remain available in popular variants consistently.
Automotive Dealers
Dealerships benefit from lead-to-delivery tracking, service reminders, finance coordination, and insurance renewal alerts. CRM nurtures customers through complete vehicle lifecycle. Spares and workshop modules improve service revenue. Test drive scheduling, quotation automation, and campaign insights strengthen sales efficiency and post-sale profitability significantly.
Beauty & Salon Retailers
Salons and cosmetic retailers use CRM for appointment booking, package vouchers, product sales, and customer preference profiles. Targeted reminders boost repeat visits. Multi-branch coordination enables consistent service quality. Inventory and billing automation ensure smooth front-desk operations, while marketing tools attract new customers effectively.
Pharmacy Retailers
Pharmacies require GST-compliant billing, expiry tracking, and prescription record support. CRM enables online orders, home delivery scheduling, and automated refills for chronic medications. Customer grouping supports targeted promotions. Stock alerts reduce shortages. Digital marketing improves store visibility for both retail and local fulfillment services.
Stationery & Book Shops
We enable inventory planning based on academic seasons, quick barcode billing, and supplier returns management. Customer history supports discounts for regular visitors. Bulk order tracking benefits institutional clients. CRM promotions increase sales for new titles and school essentials. Reports give owners clarity on profitable product categories.
Hardware & Tools Dealers
Hardware dealers gain metal grade specification tracking, industrial order handling, and barcode-enabled billing. CRM supports contractor-wise pricing, GST compliance, and workshop referrals. Stock classification reduces confusion in fast-moving tools. Multi-location control ensures availability across branches while strengthening wholesale and retail network relations.
Franchise Chains
Our CRM centralizes branch performance, royalty tracking, marketing campaigns, and customer programs across franchise outlets. Standardized workflows maintain brand consistency. Sales dashboards guide decision-making. System supports onboarding, training, and supply coordination so franchise owners operate smoothly and scale their business footprint with lower management effort.
Multi-brand Distributors
Distributors need accurate bulk inventory controls, dealer pricing, and order fulfillment tracking. CRM enables territory-wise routes, payment follow-ups, and tax documentation. Digital catalogs improve communication with retailers. Data insights guide product focus and stock rotation. Automation lowers supply delays and strengthens channel relationships regionally.
Online Marketplaces
We support seller onboarding, product listing management, payment reconciliation, and customer resolution workflows. Automated analytics recommend pricing and category placement. Traffic insights help improve conversions. CRM email and SMS tools reduce return rates. The platform scales to large seller networks while maintaining operational efficiency.
Our Solutions & Benefits
We provide centralized CRM, retail POS, online ordering systems, and digital marketing support tailored for fast-growing retail and e-commerce companies. Our solutions ensure better inventory control, automated sales tracking, strong branding, smoother operations, and improved customer retention across all channels.
- Multichannel sales tracking
- Loyalty and membership programs
- barcode billing and GST compliance
- Integrated stock and warehouse management
- Automated offers and campaigns
- Supplier and purchase management
- Delivery and dispatch tracking
- Detailed analytics and reporting
- Multi-branch and franchise control
- Customer service and support modules
Frequently Asked Questions
By centralizing sales channels, enabling targeted promotions, and using customer behavior data for smarter offers. Automated follow-ups, loyalty rewards, repeat buying support, and cross-selling tools help increase conversions and overall revenue consistently in competitive environments.
Real-time stock alerts prevent shortages and dead inventory. Expiry, warranty, and seasonal planning ensure correct purchasing. Multi-warehouse visibility smoothens supply across outlets. Accurate insights help owners optimize margins and maintain customer trust with product availability.
Yes, we offer multi-POS counter support with centralized stock and pricing. Department-wise performance tracking, billing automation, coupons, and membership programs improve checkout speed and strengthen customer loyalty across large-format retail operations.
Order tracking, automatic courier assignment, shipping notifications, and payment reconciliation ensure smooth delivery. Customer complaint management builds trust. Analytics refine fulfillment zones to reduce delays and improve profitability for rapid-growth businesses.
Yes, the CRM controls branch operations, marketing, stock transfers, royalty reports, and customer programs from one dashboard. Standard processes ensure consistent customer experience and stronger brand performance across franchise networks.
Lead tracking, service reminders, finance integration, and after-sales support are included. Test drive records and quote automation improve conversion rates. Workshop modules grow service revenue beyond vehicle sales.
All customer data stays encrypted with role-based access control. Purchase history, loyalty points, and warranties are stored securely, enabling better support and privacy-compliant marketing communication across multiple store locations.
It manages expiry tracking, prescription refills, GST billing, home delivery, bulk supply, and customer messaging. This ensures timely service, repeat business, and smooth regulatory compliance with organized operations daily.
Yes, everything from billing format to approval workflows and integration with delivery partners can be personalized. Businesses adopt technology comfortably matching their category-specific operational needs and future expansion goals.
Yes, promotional tools support SMS, WhatsApp, and email campaigns. Customer segmentation ensures targeted updates. Insights help refine marketing strategies, improving response rates, visibility, and customer loyalty from both new and returning shoppers..